Terms and Conditions

A.C. Cymbron, S.A. rents to the Client the vehicle described in the Contract under the exact terms and conditions specified therein, which the Client acknowledges, agrees to, and, by signing, commits to observe and comply with.

CLAUSE 1. VEHICLE USE

1. Under penalty of exclusion from insurance coverage and, therefore, considering the vehicle as uninsured, the Client agrees not to allow the vehicle to be driven by any person or persons who are not identified and accepted by A.C. Cymbron, S.A. in the Contract.

2. Authorized additional drivers will be jointly responsible for all the Client’s obligations under this Contract and the laws applicable to it.

3. Under penalty of incurring the provisions of the first part of paragraph 1, the Client also commits to not use or allow the vehicle to be used: 

a) For sports events, official or not;

b) By persons under the influence of alcohol or narcotics; 

c) For any transportation in violation of customs regulations or otherwise illegal; 

d) On dirt/gravel roads or roads whose surface, size, or condition poses a risk to the vehicle, such as beaches, unsuitable roads, forest paths, non-urban roads, mountains, etc.; or any unauthorized or unpaved roads, unless the vehicle category has been authorized for such use.

CLAUSE 2. CONDITION OF THE VEHICLE AND TIRES

1. The Client expressly declares that they received the vehicle in perfect working condition, equipped with four tires in good condition and free of punctures, unless proven otherwise, committing to return the vehicle in the condition in which it was delivered.

2. In case of deterioration of any tire or wheel, the Client is obliged to immediately replace it, at their own cost, with a tire and/or wheel of the same characteristics and brand, except in cases covered by insurance.

3. If the Client notices any mechanical issue with the vehicle, they commit to immobilizing it immediately and contacting A.C. Cymbron, S.A. through the SOS contact;

4. Any towing expenses due to improper use of the vehicle under the Rental Contract will always be the Client’s responsibility.

CLAUSE 3. MAINTENANCE AND REPAIR

1. Normal maintenance of mechanics resulting from correct use is covered by A.C. Cymbron, S.A.

2. A.C. Cymbron, S.A. is not responsible for any loss of time suffered due to an accident or breakdown that may delay or interrupt the Client’s holidays or trip.

CLAUSE 4. INSURANCE AND COVERAGE

1. The rental fees include mandatory third-party liability coverage for damage and losses caused to third parties due to the use and operation of the vehicle.

2. The rental fees also include coverage for damages to the vehicle resulting from: 

a) Collision, impact, and rollover – CDW; 

b) Theft or robbery – TP; 

c) Accidental fire, lightning, explosion, vandalism, or natural phenomena – TP;

3. The rental fees do not include, unless expressly stated, an optional protection, named Super Easy Pack, which includes reducing the Client’s liability (SUPER CDW) and the following coverages: 

a) Occupants’ protection – death or permanent disability – PAI; 

b) Temporary incapacity – hospital expenses – PAI; 

c) Treatment and funeral expenses – PAI; 

d) Travel assistance; e) Legal protection; 

f) Single glass breakage; 

h) Wheels and tires – CPJ;

4. The protection mentioned in the previous paragraph can be contracted when picking up the vehicle or in advance at the time of booking.

5. The rental fees always include an excess for damages for which the Client is directly responsible. This excess must be guaranteed by the payment of the corresponding deposit.

6. Protection will be valid provided the following conditions are met: 

a) If the Client, in case of a collision, sends to A.C. Cymbron, S.A. within thirty-six hours after the incident, the complete details of the other party and possible witnesses, completing an accident report, in the form of a “Friendly Accident Statement” – DAA – detailing the license plate, name, and address of the other party, the circumstances of the collision, a sketch of the accident, the name of the insurer, and, if possible, the policy number, all signed by both drivers involved in the accident, or if they do not have it, the “Claim Report”, which will be provided by A.C. Cymbron, S.A.; 

b) That the insurance company does not reject the claim due to the vehicle not being driven in the required physical and mental conditions according to the Highway Code; 

c) That the collision, theft, fire or vandalism did not occur during unauthorized use or in violation of any conditions of this contract; 

d) That the Client has informed A.C. Cymbron, S.A. about the collision, theft, fire, or vandalism occurring to the vehicle within thirty-six hours, providing the relevant documentation (accident report and/or report to the authorities, etc.).

7. These coverages are guaranteed and assumed by the insurance company with which A.C. Cymbron, S.A. has contracted the corresponding policy and are subject to the general and specific clauses of that policy and the applicable law.

8. By signing the rental contract, the Customer adheres as an insured to the aforementioned policy, the conditions of which are available to him/her at the rental station.

CLAUSE 5. FUEL

1. The vehicle is delivered with a full or partially full fuel tank and must be returned at the same level as the delivery value, otherwise the cost of the missing fuel will be charged, plus a filling fee.

2. In the event of the introduction of fuel of a different type to that used by the vehicle, the Customer is responsible for the costs involved in fully replacing the fuel, dismantling and washing the tank, adjusting the engine and other damages caused to the vehicle, without opposition to the amounts. You will be charged €500 for the service.The vehicle is delivered filled with fuel and must also be returned filled with fuel. If the Customer does not observe this condition, recognizes the right of A.C. Cymbron, S.A. apply the supplement replenishment service.

CLAUSE 6. PAYMENTS, RENTAL PRICE, DEPOSIT AND EXTENSION

1. The Client commits to paying A.C. Cymbron, S.A. all charges for the vehicle rental, insurance, and taxes determined by the tariff at the time of booking, which was previously notified to the Client. The agreed-upon tariff will be applied provided the vehicle is returned at the agreed place, date and time. Tariffs may vary depending on the season and the Client is responsible for checking the applicable tariff before renting the vehicle.

2. The amount associated with the fuel policy of the contract.

3. The rental price is determined by the current rate, paid in advance.

4. A deposit will be charged to the Client’s credit card at the time of vehicle pick-up. The deposit will be refunded after confirmation by A.C. Cymbron, S.A. that the vehicle is in good condition.

5. The deposit cannot be used for extending the rental. To avoid disputes, if the Client wants to keep the vehicle longer than stated in the contract, they must send, if agreed by A.C. Cymbron, S.A., the amount for the extra rental 48 hours before the current rental expires, otherwise, they may face legal action for vehicle misappropriation or breach of trust.

6. Deposit chart

Vehicle group	Easy Pack Insurance	Super Easy Pack Insurace
A – A/B1 – C – C1	700.00€	0.00 €
D – D1 – H	900.00€	0.00 €
K – N	1000.00€	0.00 €
E – CB	1500.00€	0.00€
Q	1500.00€	–
S1 – V1	500.00€	–
V2 – SB – CBK – T – CH	1000.00€	–

CLAUSE 7. VEHICLE RETURN

1. The client is obligated to return the rented vehicle in the same condition it was delivered, along with all its documents, tires, tools, and accessories, at the location, date, and time specified in the rental contract. The client may not modify any technical characteristics of the vehicle, its keys, equipment, tools, and/or accessories, nor make any modifications to its exterior and/or interior appearance. Otherwise, the client must bear the costs of restoring the vehicle to its original condition, as well as any damage and losses caused to Azores Easy Rent due to the vehicle’s reconditioning, the time it remains immobilized and any other damages incurred by Azores Easy Rent.

2. The rental ends on the date and at the location specified in the contract signed by the Client.

3. Regarding interior cleaning, the vehicle must be returned in conditions like those it was delivered. If this is not the case, a cleaning fee will be applied. The same applies if the vehicle shows traces of tobacco, dirt or odor.

4. In the event of returning the vehicle before the date mentioned in the Rental Contract, there will be no right to a refund.5. Returning the vehicle at a different date and time than those established in the contract allows Azores Easy Rent to charge the rental amount for the delayed days, as well as a penalty for the economic damage caused by the absence of the vehicle, which amounts to €50.00 for each day of delay. Similarly, returning or abandoning the vehicle at a location different from the one specified in the contract allows Azores Easy Rent to cumulatively demand:
a) Rental amount for the days needed to repair the vehicle and make it available for rent again;
b) A compensation of €100.00 per day for the economic losses incurred due to the vehicle’s immobilization;
c) Any towing, transport, and storage costs, if applicable, to the agreed-upon location for the return. Azores Easy Rent reserves the right to take legal actions regarding any case of disappearance or failure to return the vehicle, reporting it to the competent authorities (judicial and police), with the client bearing all legal and financial responsibilities arising from the situation. Extending the contract duration unilaterally by the client will be considered unauthorized (abusive) use of the vehicle for which the client will be held responsible for any damage caused.
d) In the event of damage or malfunction requiring assessment at a workshop, the release of the deposit will be contingent upon the completion of the vehicle’s technical and operational assessments.

CLAUSE 8. RESPONSIBILITIES

1. During the rental period, the Client is responsible for damages caused to the interior and the underside (bottom) of the vehicle.

2. The Client is solely responsible for fines, violations, and tickets issued against them, as well as the vehicle’s documents and keys. Loss of documents or keys during the rental will result in a €350.00 fee (three hundred and fifty euros) for their replacement.

3. A.C. Cymbron, S.A. is not responsible for any objects or goods stolen, forgotten or lost inside the vehicle.

CLAUSE 9. CANCELLATION POLICY AND BOOKING CHANGES

1. A full refund (100%) of the amount paid will be made if the reservation is canceled up to 48 hours before the vehicle delivery date.

2. After 48 hours from the delivery date, if the reservation is modified to fewer days, the amount charged will remain the same as the original reservation.

CLAUSE 10. MANDATORY CHILD RESTRAINT DEVICE

1. If the vehicle is used to transport children under three years old or older children who are not taller than 1.50 meters, the Client must inform A.C. Cymbron, S.A. so that they can provide, with pre-payment of the corresponding rental fee, the appropriate approved child restraint device based on the child’s weight and height (without installation in the vehicle).

2. The installation of the device will always be the responsibility of the Client.

CLAUSE 11. APPLICABLE LAW AND JURISDICTION

1. This rental agreement will be governed by and interpreted in accordance with Portuguese laws.

2. A.C. Cymbron, S.A. expresses its intention to resolve any disputes amicably. If this is not possible, any dispute arising between A.C. Cymbron, S.A. and the Client will be subject to the jurisdiction of the Judicial Court of the Azores – Ponta Delgada District.

CLAUSE 12. RENTAL VALIDITY

1. Any modifications to the terms and conditions of this agreement that have not been agreed upon in writing will be considered null and void.

CLAUSE 13. INFRACTIONS

1. The client is obligated to reimburse A.C. Cymbron, S.A. for any expenses paid due to illegal conduct committed by them, as mentioned on clause 8, on point 2.

2. In addition to the fine/penalty, a fee of €25.00 (twenty-five euros) will be charged.

CLAUSE 14. TRANSLATION

1. Translations of these General Terms are for informational purposes only and are not legally binding in their entirety. The only valid version is the original in Portuguese.

CLAUSE 15. PRIVACY POLICY

1. The processing of your data is carried out in compliance with the legislation on personal data protection. Your data will be stored in the AZORES EASY RENT database and will be used for the registration and provision of contracted services. The provision of this data is optional and you are guaranteed the right to access, correct and delete any data that pertains to you, either personally or in writing by contacting the address listed on the main page of this website.

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ANNEX I – TABLE OF ANOMALIES COST – CARS AND MOTORBIKES