Privacy Policy

Cookies Policy

Cookies are small text files that can be used by websites to make the user
experience more efficient.

The law says that we may store cookies on your device if they are strictly
necessary for the functioning of this website. For all other types of cookies we
need your permission.

This website uses different types of cookies. Some cookies are placed by
independent services that appear on our pages.

You can change or withdraw your consent to the Cookie Statement on our
website at any time.

Privacy Policy

This privacy policy is applicable to the processing of personal data by A.C.
Cymbron, S.A. on its websites, App and any other digital platform or electronic
means in which personal data are processed. This policy shall also apply, as far
as it may concern, to the processing of data of users of social networks on
which A.C. Cymbron, S.A. carries out processing of their data and depending
on their relationship with A.C. Cymbron, S.A.

When visiting our website, we want you to feel good and safe and to view the
guarantee of data protection from a quality perspective, guided towards our
customers, so that your right to privacy shall never be jeopardised.

According to the EU’s General Data Protection Regulation (GDPR), personal
data is defined as “any information relating to an identified or identifiable natural
person”, such as name, identification number, location data, among others. The
information on data protection that follows gives an account of the type and
scope of the processing of your personal data at A.C. Cymbron, S.A.

  1. Data provided through the website

The processing of data by A.C. Cymbron, S.A. takes place essentially through
your access to our website. Through it, miscellaneous information is exchanged
between your device and our server. The data collected is used to satisfy your
requests for products and services, customise your experience of using the site,
keep you updated on new products and services or other information that A.C.
Cymbron, S.A. deems relevant.

When accessing our website, the following data are automatically sent to the
server of our website, without your intervention, and saved in a so-called log
file? “…”:

  • IP address of the device that accesses the internet (legal basis: Article 6 (1) f)
    of the GDPR);
  • Date and time of access;
  • Name and URL of the accessed file;
  • The web page/application from which access was made;
  • The browser used and possibly the operating system of your computer with
    internet access, as well as the name of your internet service provider.

1.1. Your data shall be used for the following purposes

  • Guarantee that a connection is generated without difficulties;
  • Guarantee of comfortable use of our website/application;
  • Analysis of the security and stability of the system.

If you have authorised so-called geolocation services, we use this function to
offer you individual services associated with your location (e.g. where the
nearest gas station is located). Your location data thus processed serves this
purpose exclusively. (KNOW IF OUR SITE WILL DO THIS GEOLOCATION)

Our legitimate interest stems from the purposes described above for the
processing of data. The operations described above require using cookies. For
more information on using cookies, see 5 of this Policy.

1.1.1 Storage duration:

Data is stored for a maximum period of 30 days and then automatically deleted.
When you finish using our website, geolocation data is deleted. Unless
expressly authorised by the customer, we exclude the possibility of transmitting
this data to third parties.

1.2. Security of your personal data

– We have put in place technical and organisational precautions to prevent,
misuse or alteration of your personal data;

– We shall store all information you provide us on our security servers;

– All financial transactions carried out via our website shall be protected by
encryption technology;

– As you may understand, and despite all our efforts, online transmission of
information is inherently insecure, which makes it impossible for us to guarantee
total security of the data provided by the internet;

– We have no control over and are not responsible for both the privacy policies
and practices of third-party websites included in links on our website.

  1. Contact form/Contact by email/Phone calls/Customer surveys

Purposes of data processing:

The personal data you provide us when filling in contact forms, by phone or
email, are treated as confidential.

We use your data exclusively for specific purposes, to process your order.

The legal basis for data processing is Article 6 (1) f) of the GDPR.

Our legitimate interest in processing this data stems from the purpose of
responding to these requests or solving existing problems and, as such,
maintaining and promoting your satisfaction as a customer or user of our
website.

Any participation by you in one of the surveys shall be voluntary.

During these anonymous surveys, no information is stored that can be sent to
the relevant participants. Only the date and time of participation are saved. All
personal information you provide when responding to our survey shall be
deemed voluntary and kept in accordance with the provisions of the GDPR. In
free text fields, avoid giving names or similar data that could refer to you or to
other people. If a declaration of consent is provided as part of a customer
survey, the legal basis for data processing based on consent shall be Article 6
(1) a) of the GDPR. If you have given your consent as part of a customer
survey, you have the option of withdrawing this consent at any time, effective for
the future.

Recipients/Recipient categories:

Unless expressly authorised by the customer, we exclude the possibility of
transmitting data to third parties. Exceptionally, data shall be processed on our
behalf by data processors hired (E.G. WE DELIVER A PRIZE AND THE PRIZE
IS FROM ANOTHER COMPANY; E.G.: COMPANY XX NEEDS THE
ADDRESS OF THE CONTEST APPLICANT TO DELIVER THE WATER TANK
TO THE WINNER). These shall be carefully selected and shall also be subject
to our audits and contractually bound pursuant to Article 28 of the GDPR.

It may additionally be necessary to transmit extracts from your survey to
contractual partners in order to process your survey. In these cases, the survey
is previously anonymised so that third parties cannot establish any connection
with you. If, in specific cases, transmission of your personal data is necessary,
you shall be informed in advance and we shall request your consent.

As a principle, the results of our customer surveys are used solely for internal
analysis.

Unless expressly authorised by you, we exclude the possibility of transmitting
the data to third parties.

We do not transfer personal data to third parties unless we have your express
consent to that effect.

2.1. Storage duration:

All personal information that you provide us in surveys (suggestions,
compliments or criticisms) through this website or by email shall be deleted or
anonymised no later than 90 days after the final response sent. Normally after
90 days we no longer receive requests for clarification on our answers.

  1. Hobbies and contests

Purpose of data processing:

Unless otherwise provided for in the data protection rules of each competition,
or if you have not given us more comprehensive express consent, the personal
data you provide us in the context of participating in a competition or contest
shall be used exclusively for the execution thereof (for e.g. determination of the
winner, notification to the winner, delivery of the prize). The legal basis for the
processing of data in this context is essentially Article 6 (1) b) of the GDPR. If
you have given consent as part of a competition or contest, you have the option
of withdrawing this consent at any time, effective for the future.

IF ANY COMPETITION EXISTS, WE SHALL ASK FOR YOUR
AUTHORISATION FOR DATA PROCESSING

Recipients/Recipient categories:

Data shall be transferred to third parties only to the extent necessary for the
execution of the contest or competition. Unless expressly authorised by you, we
exclude the possibility of wider transmission to third parties.

3.1. Storage duration:

At the end of the competition or contest and after the winners have been
announced, the personal data of participants is deleted, as provided for in the
applicable regulation. In the event that items are delivered as prizes, the
winners’ data shall be kept during the legal guarantee period, if necessary, to
proceed with rectification of a defect or exchange of the item.

  1. Data processing for advertising purposes

Purposes of data processing:
With your consent, we record your usage behaviour in our advertising
interventions. The analysis of usage behaviour includes, in particular, the areas
where you spend the most time and the links you click on in these areas. We
thus create customised usage profiles that we assign to your person and email
address, so that the possible advertising approaches of A.C. Cymbron, in the
form of advertising on the website, on social networks and in print, can be better
oriented to your personal interests, and to improve our advertising proposals.

The legal basis for processing the data referred to above is Article 6 (1) f) of the
GDPR or, if we have the corresponding consent, Article 6 (1) a) of the GDPR.
The processing of current customer data for own or third-party advertising
purposes must be regarded as a legitimate interest.

4.1. Right of objection:

You can object at any time to the processing of data for the purposes indicated,
separately for each communication channel and effective in the future. For this
purpose, you just have to send an email or post message to the contact details
provided in 8 of this policy.

Recipients/Recipient categories:

As a principle, we exclude the possibility of transmitting this data to third parties.

Storage duration:

If you wish to withdraw consent for an isolated advertising action or for certain
advertising actions, your data shall be deleted from the relevant distributors.

  1. Cookies Policy

On our website, we use so-called cookies based on Article 6 (1) f) of the GDPR.
Cookies are small files imported to your computer or another device when you
access certain websites that collect information about your browsing on those
websites. In some cases, cookies are necessary to facilitate navigation and
allow storing and retrieving information about a user’s browsing habits or their
equipment, among others and, depending on the information they contain and
the way their equipment is used, they may be used to recognise your user.

Identification of the cookies used:

Statistical analysis cookies: those that allow us to quantify the number of
visitors and statistically analyse the use you make as a user of our online
services. We can thus study the navigation on the website and improve the offer
of products or services that we make available. These cookies are provided by
Google Analytics, for more information, access the Google Analytics website.

Advertising cookies: those that allow us to effectively manage the advertising
spaces on our website, adapting the content of the advertisement to the service
requested, and to the use you make of the same page. We can thus learn about
your internet browsing habits and show you advertising related to your browsing
profile.

Technical cookies: those that allow us to control aspects related to your user
session, so that we can improve the browsing experience within the website,
simplifying it. For example:

– Allows recognising the user’s language;

– Prevents or hinders attacks against the website or its users;

– Helps provide the correct reproduction of multimedia content;

– Improves performance, allowing to distribute the web traffic of our machines
between different servers.

Storage duration:

Cookies used for retargeting purposes and the information they contain are
stored for the period indicated in the following table and are then automatically
deleted.

We need you to tell us which cookies

Possibility of objection/self-exclusion

The user can allow, block or delete cookies installed on their equipment by
configuring the options of the browser installed on their computer. Please read
your browser’s help section carefully for more information on how to enable
“private mode” or unblock certain cookies.

Internet Explorer: Tools; Internet Options; Privacy; Settings. For more
information, you can consult Microsoft support or Browser Help.

Firefox: Tools; Options; Privacy; History; Custom setup. For more information,
you can consult Mozilla support or browser Help.

Chrome: Setup; Show advanced options; Privacy; Content setup. For more
information you can consult, you can consult the Google help centre or the
browser’s Help.

Safari: Preferences; Safety. For more information, you can consult Apple
support or Browser Help.

If you accept the use of cookies belonging to Google Analytics, you can later
uninstall them by configuring your browser, as indicated above, or by installing
the Google Analytics deactivation add-on:
https://tools.google.com/dlpage/gaoptout?hl=pt

  1. Your rights as a holder

In addition to the right to withdraw the consents you have given us, if the
corresponding legal conditions are met, you also have the following rights:

– Right of access to your personal data stored by us, pursuant to Article 15 of
the GDPR;

– Right to rectify incorrect data or to complement incomplete data, pursuant to
Article 16 of the GDPR;

– Right to delete your personal data stored by us, pursuant to Article 17 of the
GDPR;

– Right to limit the processing of your personal data, pursuant to Article 18 of
the GDPR;

– Right to data portability pursuant to Article 20 of the GDPR;

– Right of objection under Article 21 of the GDPR.

Right of access, pursuant to Article 15 of the GDPR:

Upon request for free information, you have the right to access the personal
data stored about you. This includes, in particular:

– the purposes of processing personal data;

– the categories of personal data processed;

– the recipients or categories of recipients to whom the personal data in
question have been or shall be disclosed;

– the expected duration of storage of the personal data concerning you or, if it is
not possible to obtain specific data on this topic, criteria for determining the
storage duration;

– the existence of the right to rectify or delete the personal data concerning you,
the right to limit the treatment by the responsible entity or the right to oppose
this treatment;

– the existence of a right to complain to a supervisory authority;

– all available information on the origin of the data, if the personal data has not
been provided by the data subject;

– the existence of automated decisions, including profiling, pursuant to Article
22 (1) and (4) of the GDPR and, at least in these cases, significant information
regarding the underlying logic, as well as the importance and expected
consequences of such processing for the holder;

If personal data are transmitted to a third country or international organisation,
you have the right to be informed of the appropriate safeguards under Article 46
of the GDPR in the context of such transmission.

Right of rectification, pursuant to Article 16 of the GDPR:

Pursuant to Art. 16 of the GDPR, you have the right to demand immediate
rectification of personal data concerning you that are incorrect. Considering the
purpose of the treatment, you have the right to demand that incomplete
personal data be supplemented, including by means of an additional
declaration.

Right to delete, pursuant to Article 17 of the GDPR:

You have the right to demand that we immediately delete personal data
concerning you, provided that one of the following reasons occurs:

– the personal data are no longer needed for the purposes for which they were
collected or processed;

– you withdraw consent on which the processing was based pursuant to Article
6 (1) a) or Article 9 (2) a) of the GDPR, and there is no other legal basis for the
processing;

– you object to processing pursuant to Article 21 (1) or (2) of the GDPR and,
within the scope of Article 21 (1) of the GDPR, there are no prevailing legitimate
interests that justify the processing;

– the personal data have been unlawfully processed;

– the deletion of personal data is necessary to fulfil a legal obligation;

– the personal data have been collected in the context of the provision of
information society services referred to in Article 8 (1) of the GDPR;

If we have publicly disclosed personal data and are obliged to delete it,
considering the technology available and the costs of implementation, we shall
take appropriate steps to inform third parties who process your data that you
also require them to delete all links to that personal data or copies or
replications of such personal data.

Right to limitation of treatment, pursuant to Article 18 of the GDPR:

You have the right to demand that we limit the processing if one of the following
conditions is met:

– You dispute the accuracy of the personal data;

– The processing is unlawful and requires, instead of deletion, limitation of the
use of personal data;

– The responsible entity no longer needs the personal data for the purposes of
processing, but the data subject needs them for the purposes of declaring,
exercising or defending rights in judicial proceedings;

– If you have objected to processing pursuant to Article 21 (1) of the GDPR, and
it is found that the legitimate reasons of the controller do not prevail over those
of the data subject.

Right to data portability, pursuant to Article 20 of the GDPR:

You have the right to receive the personal data concerning you that you have
made available to us, in a structured, commonly used and machine-readable
format, and you have the right to transmit this data to another responsible entity
without any impediment on our part, provided that:

– The processing is based on consent given under Article 6 (1) a) or Article 9
(2) a) or on a contract under Article 6 (1) b) of the GDPR;

– And treatment is carried out by automatic means.

In exercising your right to data portability, you have the right to ask us to directly
transmit personal data to another responsible entity, as far as technically
possible.

Right of objection under Article 21 of the GDPR:

If the conditions defined in Article 21 (1) of the GDPR are met, you may object
to the processing of data for reasons arising from a particular situation on your
part.

The aforementioned general right of objection applies to all processing
purposes described in this policy carried out on the basis of Article 6 (1) f) of the
GDPR. Contrary to what the case is with the right of special objection aimed at
the processing of data for advertising purposes, under the GDPR we are only
obliged to grant such general objection if you present us with reasons of
superior relevance, such as for example, possible danger to life or health. There
is also the possibility of contacting the National Data Protection Commission or
the Data Protection Officer of A.C. Cymbron, S.A.

  1. Contact person

Contact person in case of doubts or to exercise your data protection
rights
:

If you have any questions about the A.C. Cymbron, S.A. website or to exercise
your rights regarding the processing of your data, you can contact our online
support service: quality@accymbron.pt.

Contact person in case of questions about data protection:

If you need further clarification on the processing of your data, you can contact
the Data Protection Officer of A.C. Cymbron, S.A.

Right to complain to the data protection supervisory authority:

You also have the right to file a complaint with the National Data Protection
Commission at any time.

  1. Name and contact details of the data controller, and contact details of the
    Data Protection Officer at the company

Data controller:

These data protection terms and conditions apply to the data processing carried
out by A.C. Cymbron, S.A. , Parque Dinis da Mota, 4, 9500-241 Ponta Delgada
and to the website

Data Protection Officer:

The Data Protection Officer of A.C. Cymbron, S.A. can be contacted at the
abovementioned address by mail or at quality@accymbron.pt.

  1. Changes to this Policy

We reserve the right to update this policy periodically. We shall give notice of
any changes to it on our website and by notice to the contact details provided.
Your continued use of our website, applications, services and features offered
after such communication shall signify your agreement to such changes.

Clean&Safe Programme

Azores Easy Rent complies with all requirements of the Clean&Safe Seal,
awarded by Turismo de Portugal, and its main concern is the safety of all
customers, partners and employees.

We have taken some steps, of which we highlight:

  1. VEHICLE HYGIENE

All surfaces are cleaned with an appropriate disinfectant and in all sensitive areas
as well as all accessories/extras that can be rented.

All cars that are sanitised and ready to be used must have a hanger inside that
is removed by the customer where cleaning is ensured.

(hanger image)

  1. CUSTOMER PROTECTION

We provide a protection kit with the following elements for each vehicle:
ꞏ Protective mask (one per occupant)
ꞏ Hand sanitizer gel – bottle (70% alcohol in its composition)
ꞏ Disinfectant wipes x 2 (70% alcohol in its composition)

(kit image)

  1. DELIVERY OF VEHICLES

At this time, where possible, delivery of the vehicle shall be made at the P6 car
park, at the Airport, to reduce contact between customers and ensure greater
security.
The customer shall have to use, like the employee, the means of individual
protection (in pick up and drop off).

  1. COLLABORATORS

All our employees have the means of individual protection at their disposal. They
work in shifts, to reduce close contacts and when more than one element is
present, they are kept at a safe distance.
All employees were trained on how to react in different cases that may arise.

  1. OTHERS
    We prefer the use of an ATM and guarantee the hygiene of our equipment. Our
    equipment (such as contract clipboard and pen) is disinfected after each use.
    Waste bin suitable for disposable protective equipment.

FAQs

My driving license has been stolen – can I optionally file a declaration of theft?

Under certain restrictive conditions, a declaration of theft or loss of the license
may be accepted if the date of issue is sufficiently recent in terms of local
legislation and local conditions are met.

If I forgot my driving license, can I still rent a car?

We are sorry, but in this situation it shall not be possible, as presentation of the
driving license is mandatory to rent a vehicle.

Can your employee at the station explain the vehicle’s controls to me?

When picking up the vehicle, feel free to ask our employees to explain its main
controls to you.
Can the vehicle I rented be driven by someone other than me?

You can, by hiring the “additional driver” extra. When picking up the vehicle, the
main driver and the additional driver must be indicated and the documentation
for each must be submitted (identification document [citizen card or identity card
or passport], driving license and taxpayer card).

What should I do if I have a breakdown/problem with the vehicle?

You must contact our 24-hour Assistance Service
(+351912530900/+351919136477 emergencies) – contact number next to the
vehicle’s documents.

Do I have to check the condition of the vehicle before leaving the station?

Yes, at the time of delivery, a thorough check of the vehicle is carried out by the
driver together with an employee, to enter the real condition of the vehicle in the
rental contract. This procedure is repeated when returning the vehicle.

Lost objects

If you need to contact Azores Easy Rent in relation to any object left
inside one of our vehicles, please contact us by telephone +351912530900 or
by email azoreseasyrent@accymbron.pt. It should be noted, however, that
Azores Easy Rent is not responsible for any objects left in the vehicle at the end
of the rental.

Parking fines and other Highway Code violations

Parking fines and any violation of the Highway Code are the responsibility of the
driver, who must pay them before returning the vehicle. For any fines received
by Azores Easy Rent after the end of the rental period, the contract holder
(driver) shall be identified with the competent authorities.

What is Deductible?

Deductible is a common practice in all car rental companies. When you rent a
car, deductible is the maximum amount for which you shall be responsible in
case of damage to the car during the rental period. The amount for which you
are responsible shall be blocked on the credit card (through the “credit
authorisation” operation), when the car is picked up, and when the car is
returned, the amount is unlocked (through the “credit cancellation” operation). )
if the car shows no further damage.

Can I check prices without making a reservation?

You can make a simulation of your reservation by email to
geral@azoreseasyrent.com or by calling +351912530900.

Do prices include VAT?

Yes, all our prices include VAT in accordance with current legislation.

My Driving license was stolen – can I present a theft form?

Under certain restricted conditions, theft or lost item form can be accepted if the
issue date is recent in terms of local legislation and if it meets local
requirements

If I have forgotten my driving license, can I nevertheless take the vehicle?

No. The driving license is mandatory to rent a vehicle

Can the station agent explain the vehicle’s controls to me?

When picking up your rented vehicle, feel free to ask the station agent to
explain its main controls to you.

Can the rented vehicle be driven by anyone other than me?

Yes, upon hiring the ‘additional driver’ extra. When picking up the vehicle you
should give the name and documentation of the additional driver (Identification
Document and Driving license).

What should I do if I have a problem with the car?

You should contact Roadside Assistance (contact number is in the car
documents).

Do I have to check the condition of the vehicle before leaving the station?

Yes, check-out is verified with the driver in order to refresh the data contained in
the rental agreement. This procedure is repeated upon check-in.

Lost objects:

For any object left inside our vehicles, please contact our Reservations Centre.
However, Azores Easy Rent takes no responsibility for items left in the vehicle
at the end of the rental agreement.

Fines for parking, tolls, SCUTs and other violations of the Road Code.

Parking tickets and any breach of the Road Code are the responsibility of the
customer, who must pay before returning the vehicle. For all fines received by
Turiscar after the end of the rental, the driver is identified with the authorities.
Likewise, all values?? associated with tolls, SCUTs or similar incurred during
the rental are the responsibility of the driver.

What is Deductible?

When you make a booking, the car you hired has a deductible; this is the value
you are responsible for, the car security deposit, and it is cancelled with you.
This amount is charged only in the event of misuse by the customer.

Can I check prices without making a reservation?

You can make simulation and check availability online without making a
reservation. You can also contact our Reservation Centre: email
geral@azoreseasyrent.com or call +351912530900.

Do prices include VAT?

Yes, all our prices include VAT under current legislation.